HELLO, I’M LIBAN!
I am a seasoned Project Manager who specializes in delivering large business transformation projects in both the public and the private sectors. I am passionate about creating streamlined customer experiences by effectively managing people, processes and technology. Clients I consulted for include Virgin Mobile Saudi Arabia, WIND mobile (now Freedom mobile), Eastlink, Rogers Communications, AT&T, Canada Post and CIBC. I am currently helping lead a multi-year, multi-million-dollar business transformation project at the City of Toronto.
I have an MBA from Wilfrid Laurier University and a BSc. in Computer Science from York University, as well as, more than a decade of experience in the high-tech and wireless industries.
In my spare time, I enjoy activities such as mountain hiking and photography.
I am a seasoned Project Manager who specializes in delivering large business transformation projects in both the public and the private sectors. I am passionate about creating streamlined customer experiences by effectively managing people, processes and technology. Clients I consulted for include Virgin Mobile Saudi Arabia, WIND mobile (now Freedom mobile), Eastlink, Rogers Communications, AT&T, Canada Post and CIBC. I am currently helping lead a multi-year, multi-million-dollar business transformation project at the City of Toronto.
I have an MBA from Wilfrid Laurier University and a BSc. in Computer Science from York University, as well as, more than a decade of experience in the high-tech and wireless industries.
In my spare time, I enjoy activities such as mountain hiking and photography.
work experience
2020 – Present
Project Manager
2017 – 2020
Business Transformation Consultant
2014 – 2017
Director of Brand Experience and Business Improvement
2011 – 2013
Managing Consultant
2009 – 2011
Customer Operations Manager
2007 – 2008
Consultant
2000 – 2005
Business Analyst
Education
CSM
Scrum Alliance
Volunteer Experience
Past President
Project Managers United ToastmastersPresident
Project Managers United ToastmastersInterests
References
“Brands can no longer compete on the strength of marketing communications alone. Now that the balance of power in commerce is shifting to the customer, brands are compelled to deliver a differentiated experience as well. In a company with a technologically complex value chain, this is an enormous challenge. Liban’s skill lies in the ability to model the experience delivery system in a way that brings the brand promise to life consistently across key points of contact with the customer. This is a rare and pioneering capability. And the key to his success in designing and implementing these processes is his great skill as a collaborative leader.”
Will Novosedlik, former VP Brand and Communication, WIND mobile
“I had the pleasure of working with Liban during his tenure at Virgin Mobile in Saudi Arabia where he led the implementation of Virgin Mobile Saudi Arabia’s brand experience strategies. He is a leader with a can-do attitude and the ability to build results-driven cross-functional teams that are geographically dispersed around the globe. Liban delivers with consistency. I would recommend him to any organization that is looking to build its product and customer experience functions.”.
Mario Hoek, VP Products and Digital Transformation at Virgin Mobile
“Liban has shown exemplary innovation and achievement in supporting or leading the development of the entire customer service infrastructure of a major national wireless carrier. By virtue of the fact that WIND mobile arose as a new entity in late 2008, everything that Liban has worked on to prepare for launch required the development of new strategies and solutions (where none existed before). It takes a great deal of knowledge, skill, and effort to improve upon existing processes. It takes even more in the way of vision, leadership, and initiative to develop such processes where nothing previously existed.”
Larry Austin, former VP Customer Operations, WIND mobile
“I had the pleasure of working with Liban for the last 2+ years as we designed, built and launched Wind Mobile and quite simply, he is a STAR! Liban has continually shown his ability to distil business strategy into the processes and system reqs that ensure the customer & employee experience is exceptional and delivery dates are maintained. Superb work Liban!”
Stuart McEwen, Head of Customer Experience, WIND mobile